Warranty Policy
We provide a 24 months (2 years) limited warranty on all products covering material costs for repairs or replacement of defective parts or accessories under normal use and maintenance. This warranty is in effect for 2 years as from the initial date an item was purchased from our store. In addition, we are offering a dedicated service team (technicians) who are always available 24/7 to help you with any issues with regards to any item purchased from us.
At Electric Ride Company, batteries are covered by a 1-year prorated warranty. During the first 1 year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery will remain unchanged from the original purchase date. No cash reimbursement will be made. Batteries can be assessed and found defective directly by us only.
We are not a rental store, and we strongly advise you to conduct your own research before making a purchase from us. If a bike has a minor cosmetic issue (such as a scratch or chip in the paint), we will try to negotiate a reasonable discount, but this does not qualify for warranty replacement or a return.
Exclusions include regular wear components (such as bearings, seals, chain, brake components, and suspension valving), as well as overuse or failure caused by accidents, crashes, or negligence. Misuse also includes modifying any wiring or adding non-genuine parts, as well as using it for racing. Any improper charging, storing, or discharging will void this limited warranty. Limited warranties are transferable, and you must provide evidence of purchase from us, ELECTRIC RIDE COMPANY, before requesting warranty replacement.
Contact us at info@electricridecomp.com for questions related to warranty policies. We will be glad to help!