Shipping Policy
Talaria electric bikes are a little too large and heavy to ship, therefore we use Freight LTL for all of our bikes. All shipments will require a delivery appointment, so please double-check that you have supplied the correct e-mail and phone number so that our Freight carrier can schedule your delivery! ELECTRIC RIDE COMPANY gladly provides lift gate services for individuals who require them, but any further services (such as inside deliveries) will be at your own price.
We use Freight LTL, so not all destinations are always deliverable. If we are unable to deliver to your current address, we will notify you and request an alternative address.
We send freight four times every week, so when you place your order and receive your order confirmation, it will ship with 3-4 business days depending on when the order was placed. Shipping insurance will be handled by customer and not ELECTRIC RIDE COMPANY
We ship to all 50 states in the US, Feel free to contact us to know if shipping could to arranged for your region or country. Estimated delivery times varies from 3-4 days for orders within USA.We provide free shipping for all orders in United States.
Technically, UPS/FedEx/DHL cannot deliver to P.O. Boxes. They will still attempt to do so if a PO Box address is provided in the chance it happens to be one with shipping services, store. Customer is responsible for using an address that is capable of getting the shipment ordered. You can have package sent to a UPS store or FedEx store for local pickup if need be, or divert it there if already in transit.
Shipping Carriers
We partner with trusted carriers to ensure safe and timely delivery and you will receive a tracking number to monitor tour shipment’s progress. We ship via:
- DHL
- FedEx
- UPS
- Local courier services (as applicable)
We will email tracking soon as it ships, and Fedex Freight will call you to schedule the actual delivery appointment soon as it reaches the destination terminal. Unfortunately Fedex Freight is the fastest courier we have found to ship ebikes.
All high value shipments are sent with signature requirement. Customer is responsible for using an address that is capable of getting the shipment delivered and having it signed for. Generally speaking for hazmat and high value shipments you will want to avoid using a PO Box as the address unless it is a corporate managed PO Box with concierge services, so the concierge can sign for the package on your behalf.
UPS deliveries, if you wish you can waive signature requirement using UPS My Choice. For freight (ebikes), please note that it is NOT possible to do any custom address changes once the freight is in transit.
For batteries and most large orders in USA this goes FedEx ground or UPS Ground (this is mandatory if order includes battery due to regulations).
Have More Questions ?
Contact us at info@electricridecomp.com for questions related to shipping policies. We will be glad to help!